If for any reason you are not satisfied with your purchase, you can request a free return within 15 days of delivery of the items by following the steps below:
1.- To request a return, access the "Return Authorization" section by clicking here, or directly to "My Account" if you are already a registered customer on our site. To access the return request form, simply enter your order number and the email address used to place the order. Complete the online form with the requested information, including details of each item, the quantity of items you would like to return and the reason for the return.
2.- Attach the sticker received inside your purchase package, which includes our return shipping address, to the outside of the box. If you need an additional shipping label, please contact our Customer Service team.
3.- Inside the package you have also received a Return Proforma Invoice, complete it, sign a copy and place it inside the box. If you need a copy of the Return Proforma Invoice, you can download it by clicking here. If you wish to return your package from outside of Mexico, you must complete 4 copies of this document. These documents are required for customs clearance and must be delivered directly to the courier. Please call the courier service to schedule the pickup of your package.
